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FAQ

You must request a return within 3 business days of delivery. Requests made after this period will unfortunately not be accepted.

Only regular-priced dresses, skirts, shorts, and tops are eligible. Items must be unworn, unwashed, and in their original condition with all tags attached.

The following are NOT eligible for returns, exchanges, or store credit:

  • All Sale items.
  • Items bought with promotional codes.
  • Accessories.
  • All International orders.

No, we do not offer cash refunds. We provide exchanges or store credit only.

If your preferred size or color is unavailable, we will issue you a store credit to use on a future purchase.

  1. Email support@monochromechic.com within 3 business days of delivery.
  2. Once approved, you will receive a Return Authorization (RA) number.
  3. Write the RA number clearly on the outside of your package.
  4. Ship the package using a trackable method at your own expense.

The customer is responsible for all return shipping costs. MonochromeChic is not responsible for lost packages or shipping delays.

Please email us at support@monochromechic.com within 24 hours of delivery with photos of the issue, and we will assist you.

Cancellations or changes are only permitted within 24 hours of purchase. After that, the order is processed and cannot be modified.

Actual product colors may vary slightly due to screen resolutions. These variations are not considered manufacturing defects.